This policy describes how Queensland Downstream Pty Ltd (“Queensland Downstream,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information. It is provided in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We collect personal information that you provide voluntarily through this website, including your name, company, email address, phone number, postcode, and the contents of any message or enquiry you submit. We may also collect technical information about your visit (IP address, browser type, pages viewed) for analytics and security purposes.
2. How we use your information
We use personal information to respond to enquiries, communicate with counterparties and stakeholders, fulfil legal and regulatory obligations, and improve this website. We do not use personal information for marketing purposes without your consent.
3. Disclosure
We do not sell personal information. We may disclose personal information to service providers acting on our behalf (e.g. email and analytics infrastructure providers), to legal advisors, or where required by law.
4. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information is stored on systems located in Australia or in jurisdictions with comparable privacy protections.
5. Access and correction
You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate or out of date. Please contact us using the details below.
6. Cookies
This website uses minimal cookies and standard browser storage for functional purposes. We do not use third-party tracking cookies for advertising.
7. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us at the address below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Contact
Privacy enquiries should be directed to:
Queensland Downstream Pty Ltd
Email: privacy@queenslanddownstream.com.au
Brisbane, Queensland, Australia
9. Updates
We may update this policy from time to time. The version currently in effect will always be available on this page.